Shipping and returns

 

SHIPPING POLICY AND OPTIONS

 

RETURN POLICY

 

SHIPPING POLICY AND OPTIONS: 

 

Please note that ECHO-SPORTS is not responsible for unclaimed package nore for the ensuing fees for returned merchandise. Also, in case of unclaimed merchandise, shipping fees will be the customer's responsibility.

 

 

SHIPPING OPTIONS FOR QUEBEC PROVINCE

  1. Ship to door, free for 150$ purchase or more in regular routes
  2. Ship to door for 150$ purchase or less in regular route
  3. EXPEDIBUS point of service delivery for oversized items
  4. Pick up orders at our Echo-sports store in Quebec city.
 
AT THE CHECK OU, YOU WILL SEE WHAT THE FLAT RATE FOR YOUR AREA BEFORE YOU COMPLETE YOUR ORDER

# 1: Ship to door, free for 150$ purchase or more except for oversized items

  • Free shipping for 150$* purchase or more for Quebec 
  • All orders are processed within 48 hours after reception
  • We will use the most adequate courrier for your area.
  • Shipping delays are those offered by the chosen carrier in your area.

 

*AREA OUTSIDE REGULAR ROUTES

Please note that locations outside regular routes are sometimes not eligible for free shipping. Contact us ahead to check if you qualify for free shipping.
Although free shipping for door delivery is not always available, we might have other options: 1-877-683-3338
 
**OVERSIZED ITEMS
Oversized items such as bikes aren't always eligible for free shipping to door, but can sometimes to be sent to a point of service. 
Again check with us for other options: 1-877-683-3338
 

Bicycles are considered oversized items and to protect them during transport, they are sent unassembled in the original box, which will protect it the best and prevents any damage that could occured during transport. 

 

#2. Ship to door for purchase under 150$ in regular routes 

For purchase under 150$, a flat rate of 15$ will be applied on your purchase before taxes. 

  • All orders are processed within 48 hours after reception
  • We will use the most adequate courrier for your area.
  • Shipping delays are those offered by the chosen carrier in your area.

 

*AREA OUTSIDE REGULAR ROUTES

Please note that locations outside regular routes are sometimes not eligible for free shipping. Contact us ahead to check if you qualify for free shipping.
Although free shipping for door delivery is not always available, we might have other options: 1-877-683-3338
 
**OVERSIZED ITEMS
Oversized items such as bikes aren't always eligible for free shipping to door, but can sometimes to be sent to a point of service. 
Again check with us for other options: 1-877-683-3338
 
Bicycles are considered oversized items and to protect them during transport, they are sent unassembled in the original box, which will protect it the best and prevents any damage that could occured during transport. 
 

#3. Ship to an EXPEDIBUS service point for oversized items (when and where available)

  • For oversized items such as bike, they can be sent to the closest point of service via EXPEDIBUS.
  • This shipping option is free of charge for 100$ minimum purchase or more.
  • You can check EXPEDIBUS service points here: https://www.expedibus.com/fr/points-de-services
  • We will contact you to let you know which EXPEDIBUS service point your item will be sent to. If this is not convenient for you, we have other alternatives and we will not ship anything without your consent first. 
  • To pick up your parcel, simply show up at the service point with identifications to pick up your purchase. 

 

# 4: Pick up your order at our store

  • Simply choose in-store pick up when ordering online at the check out. 
  • You will receive a notification as soon as your order is ready for pick up. 
  • When picking up your order, please present your invoice with at least one identification card with a photo.

 

ONTARIO SHIPPING OPTIONS

  1. Ship to door, free for 300$ purchase or more in regular routes
  2. 20$ flat rate ship to door for purchase under 300$ in regular route
AT THE CHECK OU, YOU WILL SEE WHAT THE FLAT RATE FOR YOUR AREA BEFORE YOU COMPLETE YOUR ORDER
 

# 1: Ship to door, free for 300$ purchase or more except oversized items

  • Free shipping for 300$* purchase or more 
  • All orders are processed within 48 hours after reception
  • We will use the most adequate courrier for your area.
  • Shipping delays are those offered by the chosen carrier in your area.
  •  

*AREA OUTSIDE REGULAR ROUTES

Please note that locations outside regular routes are sometimes not eligible for free shipping. Contact us ahead to check if you qualify for free shipping.
Although free shipping for door delivery is not always available, we might have other options: 1-877-683-3338
 
**OVERSIZED ITEMS
Oversized items such as bikes aren't always eligible for free shipping to door, but can sometimes to be sent to a point of service. 
Again check with us for other options: 1-877-683-3338
 
Bicycles are considered oversized items and to protect them during transport, they are sent unassembled in the original box, which will protect it the best and prevents any damage that could occured during transport. 
 

#2. Ship to door for purchase under 300$ in regular routes 

For purchase under 300$, a flat rate of 25$ will be applied on your purchase before taxes. 

  • All orders are processed within 48 hours after reception
  • We will use the most adequate courrier for your area.
  • Shipping delays are those offered by the chosen carrier in your area.

 

 

 NEW-BRUNSWICK SHIPPING OPTIONS

  1. Ship to door, free for 500$ purchase or more in regular routes
  2. 25$ flat rate ship to door for purchase under or less in regular route
AT THE CHECK OU, YOU WILL SEE WHAT THE FLAT RATE FOR YOUR AREA BEFORE YOU COMPLETE YOUR ORDER
 

# 1: Ship to door, free for 500$ purchase or more except oversized items

  • Free shipping for 500$* purchase or more 
  • All orders are processed within 48 hours after reception
  • We will use the most adequate courrier for your area.
  • Shipping delays are those offered by the chosen carrier in your area.

 

*AREA OUTSIDE REGULAR ROUTES

Please note that locations outside regular routes are sometimes not eligible for free shipping. Contact us ahead to check if you qualify for free shipping.
Although free shipping for door delivery is not always available, we might have other options: 1-877-683-3338
 
**OVERSIZED ITEMS
Oversized items such as bikes aren't always eligible for free shipping to door, again check with us for other options: 1-877-683-3338

Bicycles are considered oversized items and to protect them during transport, they are sent unassembled in the original box, which will protect it the best and prevents any damage that could occured during transport. 

 

#2. Ship to door for purchase under 500$ in regular routes 

For purchase under 500$, a flat rate of 25$ will be applied on your purchase before taxes. 

  • All orders are processed within 48 hours after reception
  • We will use the most adequate courrier for your area.
  • Shipping delays are those offered by the chosen carrier in your area.

 

 

 PRINCE EDWARD'S ISLAND SHIPPING OPTIONS

  1. Ship to door, free for 500$ purchase or more in regular routes
  2. 25$ flat rate ship to door for purchase under or less in regular route
AT THE CHECK OU, YOU WILL SEE WHAT THE FLAT RATE FOR YOUR AREA BEFORE YOU COMPLETE YOUR ORDER
 

# 1: Ship to door, free for 500$ purchase or more except oversized items

  • Free shipping for 500$* purchase or more 
  • All orders are processed within 48 hours after reception
  • We will use the most adequate courrier for your area.
  • Shipping delays are those offered by the chosen carrier in your area.

 

*AREA OUTSIDE REGULAR ROUTES

Please note that locations outside regular routes are sometimes not eligible for free shipping. Contact us ahead to check if you qualify for free shipping.
Although free shipping for door delivery is not always available, we might have other options: 1-877-683-3338
 
**OVERSIZED ITEMS
Oversized items such as bikes aren't always eligible for free shipping to door, again check with us for other options: 1-877-683-3338

Bicycles are considered oversized items and to protect them during transport, they are sent unassembled in the original box, which will protect it the best and prevents any damage that could occured during transport. 

 

#2. Ship to door for purchase under 500$ in regular routes 

For purchase under 500$, a flat rate of 25$ will be applied on your purchase before taxes. 

  • All orders are processed within 48 hours after reception
  • We will use the most adequate courrier for your area.
  • Shipping delays are those offered by the chosen carrier in your area.

 

 NOVA SCOTIA SHIPPING OPTIONS

  1. Ship to door, free for 500$ purchase or more in regular routes
  2. 25$ flat rate ship to door for purchase under or less in regular route
AT THE CHECK OU, YOU WILL SEE WHAT THE FLAT RATE FOR YOUR AREA BEFORE YOU COMPLETE YOUR ORDER
 

# 1: Ship to door, free for 500$ purchase or more except oversized items

  • Free shipping for 500$* purchase or more 
  • All orders are processed within 48 hours after reception
  • We will use the most adequate courrier for your area.
  • Shipping delays are those offered by the chosen carrier in your area.

 

*AREA OUTSIDE REGULAR ROUTES

Please note that locations outside regular routes are sometimes not eligible for free shipping. Contact us ahead to check if you qualify for free shipping.
Although free shipping for door delivery is not always available, we might have other options: 1-877-683-3338
 
**OVERSIZED ITEMS
Oversized items such as bikes aren't always eligible for free shipping to door, again check with us for other options: 1-877-683-3338

Bicycles are considered oversized items and to protect them during transport, they are sent unassembled in the original box, which will protect it the best and prevents any damage that could occured during transport. 

 

#2. Ship to door for purchase under 500$ in regular routes 

For purchase under 500$, a flat rate of 25$ will be applied on your purchase before taxes. 

  • All orders are processed within 48 hours after reception
  • We will use the most adequate courrier for your area.
  • Shipping delays are those offered by the chosen carrier in your area.

 

 ALBERTA SHIPPING OPTIONS

  1. 50$ flat rate ship to door 
AT THE CHECK OU, YOU WILL SEE WHAT THE FLAT RATE FOR YOUR AREA BEFORE YOU COMPLETE YOUR ORDER
 

# 1: Flat rate 50$ Ship to door 

  • All orders are processed within 48 hours after reception
  • We will use the most adequate courrier for your area.
  • Shipping delays are those offered by the chosen carrier in your area.

 

*AREA OUTSIDE REGULAR ROUTES

Please note that locations outside regular routes are sometimes not eligible for ship to door. Contact us ahead, although shipping to door delivery is not always available, we might have other options: 1-877-683-3338
 
**OVERSIZED ITEMS
Oversized items such as bikes aren't always eligible for ship to door, again check with us for other options: 1-877-683-3338

Bicycles are considered oversized items and to protect them during transport, they are sent unassembled in the original box, which will protect it the best and prevents any damage that could occured during transport. 

 

 

 MANITOBA SHIPPING OPTIONS

  1. 50$ flat rate ship to door 
AT THE CHECK OU, YOU WILL SEE WHAT THE FLAT RATE FOR YOUR AREA BEFORE YOU COMPLETE YOUR ORDER
 

# 1: Flat rate 50$ Ship to door 

  • All orders are processed within 48 hours after reception
  • We will use the most adequate courrier for your area.
  • Shipping delays are those offered by the chosen carrier in your area.

 

*AREA OUTSIDE REGULAR ROUTES

Please note that locations outside regular routes are sometimes not eligible for ship to door. Contact us ahead, although shipping to door delivery is not always available, we might have other options: 1-877-683-3338
 
**OVERSIZED ITEMS
Oversized items such as bikes aren't always eligible for ship to door, again check with us for other options: 1-877-683-3338

Bicycles are considered oversized items and to protect them during transport, they are sent unassembled in the original box, which will protect it the best and prevents any damage that could occured during transport.

 

 

 SASKATCHEWAN SHIPPING OPTIONS

  1. 50$ flat rate ship to door 
AT THE CHECK OU, YOU WILL SEE WHAT THE FLAT RATE FOR YOUR AREA BEFORE YOU COMPLETE YOUR ORDER
 

# 1: Flat rate 50$ Ship to door 

  • All orders are processed within 48 hours after reception
  • We will use the most adequate courrier for your area.
  • Shipping delays are those offered by the chosen carrier in your area.

 

*AREA OUTSIDE REGULAR ROUTES

Please note that locations outside regular routes are sometimes not eligible for ship to door. Contact us ahead, although shipping to door delivery is not always available, we might have other options: 1-877-683-3338
 
**OVERSIZED ITEMS
Oversized items such as bikes aren't always eligible for ship to door, again check with us for other options: 1-877-683-3338

Bicycles are considered oversized items and to protect them during transport, they are sent unassembled in the original box, which will protect it the best and prevents any damage that could occured during transport.

 

 

 BRITISH COLUMBIA SHIPPING OPTIONS

  1. 50$ flat rate ship to door 
AT THE CHECK OU, YOU WILL SEE WHAT THE FLAT RATE FOR YOUR AREA BEFORE YOU COMPLETE YOUR ORDER
 

# 1: Flat rate 50$ Ship to door 

  • All orders are processed within 48 hours after reception
  • We will use the most adequate courrier for your area.
  • Shipping delays are those offered by the chosen carrier in your area.

 

*AREA OUTSIDE REGULAR ROUTES

Please note that locations outside regular routes are sometimes not eligible for ship to door. Contact us ahead, although shipping to door delivery is not always available, we might have other options: 1-877-683-3338
 
**OVERSIZED ITEMS
Oversized items such as bikes aren't always eligible for ship to door, again check with us for other options: 1-877-683-3338

Bicycles are considered oversized items and to protect them during transport, they are sent unassembled in the original box, which will protect it the best and prevents any damage that could occured during transport.

 

 

 NFL & LABRADOR SHIPPING OPTIONS

  1. 75$ flat rate ship to door 
AT THE CHECK OU, YOU WILL SEE WHAT THE FLAT RATE FOR YOUR AREA BEFORE YOU COMPLETE YOUR ORDER
 

# 1:Ship to door 75$ flat rate

A flat rate of 75$ will be applied on your purchase before taxes. 

  • All orders are processed within 48 hours after reception
  • We will use the most adequate courrier for your area.
  • Shipping delays are those offered by the chosen carrier in your area.

*AREA OUTSIDE REGULAR ROUTES

Please note that locations outside regular routes are sometimes not eligible for to door deliveryAlthough to door delivery is not always available, we might have other options: 1-877-683-3338
 
**OVERSIZED ITEMS
Oversized items such as bikes aren't always eligible for shipping to door, but can sometimes to be sent to a point of service. 
Again check with us for other options: 1-877-683-3338

Bicycles are considered oversized items and to protect them during transport, they are sent unassembled in the original box, which will protect it the best and prevents any damage that could occured during transport. 

 

 

RETURN POLICY

  • SATISFACTION GUARANTEED!

Echo Sport will do its best to make sure your equipment lives up to your dreams.

But if it turned out not to be the case, we will not leave you with something it is not working out for you. 

 

For in store purchase

You have 10 days to return a product that is not working out, either to exchange or refund. 

Products must have a proof of purchase and in case of brand new products, all the tags and original box if applicable. 

Beyond the 10 days period, you are covered by the brands' warranties against defects and such. Those warranties do not cover abuse, accidents or normal use over time.  

Fabrication defects or quality defects happen early on and are quite evident. No warranty covers the normal wear for which a product is designed. 

IMPORTANT: Please note that protective equipment such as helmet are not covered for impact. These products are desinged to minimise impact on the head by breaking up and so diffusing the energy. It is highly recommanded that after a moderate impact, you inspect the helmet thoroughly for any micro fractures of the shell, as the protection would be greatly reduced in the event of a second impact.  

 

For brand new equipment:  

  • The item must be in mint state, unused, un altered and unwashed. 
  • The item must be returned with all the tags and original box when applicable.

Used equipment:

We offer 1 year warranty on all our used product, for any normal use. 

Just like for brand new product, you have 10 days to bring back something that is not to your liking, after which, we can buy it back from you with depreciation according to the usage, in exchange for store credits or something else of your choosing. 

 

Exceptions:

THESE ITEMS CANNOT BE RETURNED:

  • Perishable products (food and drinks)
  • Produits presenting hygiene problems (such as socks, jackstraps, bucal protectors, etc.)
  • Impact protective equipments (all protective helmets) 
  • New skis with bindings already set (holes drilled into the core of the skis)

ECHO SPORTS reserves the right to refuse any product if it does not respect our return policy or fails quality control upon return. 

 

For on line purchase

You have ten days to return a product. Refunds only.

For online purchase, it is not possible to exchange using carriers. We can only offer refunds upon the return of a product. However, we can proceed to an exchange if you are able to come to the store. 

Before you initiate a return, please contat us ahead by email or phone first, to get a return autorisation from us. We will walk you through the process step by step. 

When you ship back an item, you are entirely responsible for it, until we receive it. Make sure to use a carrier that offers tracking options and a warranty in case of lost package. 

Echo Sports does not cover return shipping fees, only the product will be credited upon reception.

Refund will be process after we have received the merchandise and have thoroughly inspected it for quality control. All refunds will be done according to the payment method you used when you purchased the item. 

In case of an unauthorized return or a product that is no longer in a sellable state (brand new, in its original box, unaltered), no credit will be granted.

 

Defective products

In case of a defective product still under the manufacturer guarantee, we will respect the manufacturer's policy which ever it is. If it is require to simply bring new parts, we will bring in the parts and proceed with the repairs free of charge. However Echo Sports will not cover the shipping fees (back and forth). Please contact us before sending anything back so we can find the best options for the problem. 

 

_______________________________________________________________

To return your equipment:

Please contact us by email at [email protected]  to first get an authorisation number for this return. 
In your email, indicate reason for the return and a copy of your invoice.

If the return is generated by a defective product, please include a few pictures of the problem. 

  • The item must be in mint state, unused, un altered and unwashed. 
  • The item must be returned with all the tags and original box when applicable.
  • The item must be properly wrapped to protect it and its original box from dammage during transport (do not write directly on the original box or put any stickers on it)

 

Where to send your parcel:

Magasin Echo Sports Québec

550 Rue du Marais
QuébecQuébec G1M 3R1
Canada