Shipping & returns
*IN REGARDS TO RESTRICTIONS THE CLOSING OF SEVERAL DELIVERY SERVICES DUE TO COVID-19, WE ARE TREATING EACH REQUEST FOR SHIPPING INDIVIDUALLY AND IN THE MAJORITY OF CASES, WE WILL AS MUCH AS POSSIBLE, PROVIDE FREE SHIPPING FOR ALL ELECTRIC BIKES. PLEASE NOTE THAT EXPEDIBUS ARE GRADUALLY RESUMING THEIR SERVICES, THEREFORE PLEASE CONTACT US TO CHECK WHICH SERVICE POINTS ARE AVAILABLE AGAIN: 418-683-3338
**POSTAL SERVICE IS STILL AVAILABLE FOR SMALL ITEMS, NOTE THAT POSTAL SERVICE CURRENTLY HAS SOME DELAY ON WHICH WE HAVE NO CONTROL.
WE THANK YOU FOR YOUR UNDERSTANDING IN THIS MATTER.
Our delivery options:
- Ship to a service point (Expédibus ships within Québec province only)
- Ship to door (shipping fees might be added) (Québec & Ontario)
- Pick up orders at one of Echo-sports' locations (Québec et Lévis)
# 1: Ship to a service point EXPÉDIBUS IS GRADUALLY RESUMING SERVICES
You may chose to have your purchase delivered to the closest point of service via EXPEDIBUS.
This shipping option is free of charge for 100$ minimum purchase or more.
To check EXPEDIBUS service points: https://www.expedibus.com/fr/points-de-services
When completing your purchase online, chose EXPEDIBUS point of service option and indicate in the notes the service point that you desire
Simply show up at the service point with identifications to pick up your purchase.
# 2: Ship to door (Québec & Ontario)
- Free shipping for 99$* purchase or more for Quebec and Ontario régular areas.
- For purchase under 99$, a flat rate of 9.99 $ will be applied.
- Oversized items aren't elligible for free shipping to door, unless exception (please contact us about that:418-683-3338) but are elligible to be sent to a point of service. Each order will be dealt with individually. We will contact you with options to make sure the options and fees if there are any, are ok with you before shipping anything.
When shipping fees are applied, they will be added to the invoice. Echo Sports reserves the right to change the fees at any time.
All small items are sent by CANADA POST in majority, we ship within a delay of 24 to 48h.
We do not control CANADA POST shipping delay however, the shipping time will be the one CANADA POST gives in your area, which is usually 2-3 days in main cities of Quebec and Ontario. Please note that delay with CANADA POST also take in account weekends and holidays.
**AREA OUTSIDE REGULAR ROUTE
Postal areas starting with these are not admissible to free shipping:A0K, A0P, J0M, P0L, P0T, P0V, R0B, R0C, S0J, T0H, T0P, V0J, V0N, V0P, V0R, V0T, V0V, X0A, X0B, X0C, X0E, Y0B.
Although free shipping for door delivery, please check with us for point of service delivery who remains an options: 418-683-3338
- Shipping fees are taxable.
- Postal fees are valid for items not exceeding 1 cubic meter, max weight 30 kg (66 lbs).
- For ship to door, contact us to see what options we may have for your area: 418-683-3338
- Hazardous products cannot be shipped by postal services.
- Please note that ECHO-SPORTS is not responsible for unclaimed package nore for the ensuing fees for returned merchandise. Also, in case of unclaimed merchandise, shipping fees will be the customer's responsibility.
# 3: Pick up order at one of our locations (Québec & Lévis)
There are no fees for orders picked up at one of our stores.
Simply choose in-store pick up when ordering online : https://www.echo-sports.ca/fc/ .
Both locations, Quebec and Levis will be shown at the check out.
When picking up your order, please present your invoice with credit card/debit card and at least one identification card with a photo.